Reach a person.
Call, text, write, or book time. Whichever you pick, it reaches the same small team, and the reply comes from the person who can answer it.
Leave a message and we call back the same business day.
The line takes a text as well as a call. If you are standing in a branch office with two minutes, this is the shortest path to a person, and the message opens already written so you only have to add the question.
Five inboxes, so your note lands next to the right reflex rather than in one queue with everything else. All of them reach the same small team, and privacy and security are separated out because a data request and a security report should not wait behind a sales note.
- hello@get-reeve.com
- New inquiries, partners, and press. If you are not sure which one to write, write here.
- support@get-reeve.com
- Existing customers with a problem. A question about a finding, a column that did not read, or an invoice.
- start@get-reeve.com
- Getting started, and the waitlist for a book Reeve declined to price. Write here from inside the review and we know what you were doing when you wrote.
- privacy@get-reeve.com
- Data handling questions, and a specific request about your own information. This is the address on the privacy page, and it is read by a person.
- security@get-reeve.com
- Security reports and security review questions. If you found something, write here and you will get a person rather than a form.
Do not attach an export to an email. If something went wrong, save the diagnostic file from the result screen and send that instead: it carries the shape of your book and none of its content.
Thirty minutes on a call, where we walk your own export with you and answer whatever comes up. You do not need it to run the review, and the review is free either way.
A person replies within one business day. That holds for every inbox on this page. Please leave client names, dates of birth, and member IDs out of the first message. Describe the situation and we work it from there. If we need to look at real records, we set up a secure, agreed channel first and paper it before anything moves.
If you are an existing customer with something broken, the support page is the faster door.